Sleep on your new Avocado Green Mattress, Latex Mattress, or Avocado Vegan Mattress for up to a year before deciding if it's right for you (the goop X Avocado bed is not eligible for the Sleep Trial due to the customization process). Your 1-year mattress trial begins the day you receive your mattress. Please keep in mind that it takes time to adjust to a new mattress. Your Avocado mattress is unlike any mattress you’ve experienced before. Some people love it after the first night. For others, it takes a little longer. Depending on the type and condition of mattress you’re transitioning from, your body might need time to adjust to its gentle firmness. Experiencing proper posture and back support may actually cause a few aches and pains along the way. This might take a month or more. But you’ll appreciate it in the end. That’s why we require that customers give their new mattress at least 30 days before returning it. Should you wish to proceed with a return after 30 days, we will work with you to arrange everything. There are no charges for restocking or return pickups.
After 30 days, if you decide that your Avocado Mattress isn't right for you, contact us. A member of our Sustainability Team will reach out and help coordinate a donation and full refund. You do not have to package it or ship it back. More than 95% of our returned mattresses are donated to verified charities, nonprofits, and people at risk or in need. This is a brand imperative. You can read more about this in our Sustainability Report. Returned mattresses are never resold, and all of our mattresses use only new materials, as confirmed on each mattress' law label. Once we confirm receipt, you’ll receive a full refund within a few days. Funds can only be returned to the original form of payment.
The following exclusions apply: (1) Our serviceable area for complimentary mattress pickups, returns, exchanges and refunds is the United States only, which includes Alaska and Hawaii. All U.S. territories and international locations are excluded from the Sleep Trial. Mattresses taken outside of our serviceable area must be returned to our service area at the owners risk and expense in order to be eligible. (2) If you finance your mattress via Affirm, you’ll receive a full refund less any applicable financing fees paid to date directly via Affirm. (3) Products must be in a condition suitable for donation to be eligible for return (i.e., no stains, tears, excessive odors, or soiling) with the law tag attached to the mattress and in its original, unaltered state. We request photo(s) to confirm that your mattress is in appropriate condition to be donated. Protect your mattress with our Organic Mattress Pad Protector. (4) Our sleep trial is limited to one return of each product type per household. If you return or exchange a product, it ends your sleep trial for that product type (mattress, topper, base, pillows, protectors, sheets) and no other sleep trials are eligible for your household in the future for that product type. Exceptions: Green Pillows, Latex Pillows and Twin XL size mattress (used to make a Split King for use on an adjustable base), for which two may be returned from a single order, since they are often bought in pairs.) We define this household-wide policy by your customer name, or shipping address, or billing method/account or billing address. (5) The sleep trial for the Luxury Avocado Crib Mattress is limited to 100 days; the Crib Mattress, 30 days. (6) Adjustable bases and furniture are non-refundable. (7) In-Home Delivery & Setup services are non-refundable. (8) Naturally, items that were not paid for — such as the two free pillows included in some of our sales — are not eligible for a sleep trial or returns.