LOVE IT OR YOUR MONEY BACK!
Sleep on your new Avocado Green Mattress, Latex Mattress, or Avocado Vegan Mattress and allow your body time to adjust. Your 1-year mattress trial begins the day you receive your mattress. During your sleep trial, if you decide that your Avocado Green Mattress isn’t right for you, please contact us. A member of our sustainability team will reach out and have it donated for a full refund. (Returned mattresses are not resold.) There are no charges for restocking or return pickups. Once we confirm receipt, you’ll receive a full refund. The funds can only be returned to the original form of payment.
Exclusions: (1) Our serviceable area for complimentary mattress pickups and returns is the 50 states of the United States only, including Alaska and Hawaii. If your mattress is located outside the USA, you are responsible for any costs associated with pick-up and return. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services. (2) If you finance your mattress via Affirm, you’ll receive a full refund less any applicable financing fees paid to date directly via Affirm. (3) Products must be in a condition suitable for donation to be eligible for return (i.e., no stains, tears, excessive odors, or soiling) with the law tag attached to the mattress and in its original, unaltered state. We request photo(s) to confirm that your mattress is in appropriate condition to be donated. Protect your mattress with our Organic Mattress Pad Protector. (4) Our sleep trial is limited to one of each product type per household. If you return or exchange a product, it ends your sleep trial for that product type (mattress, topper, base, pillows, protectors, sheets) and no other sleep trials are eligible for your household in the future for that product type. Exceptions: Green Pillows, Latex Pillows and Twin XL size mattress (used to make a Split King for use on an adjustable base), for which two may be returned from a single order, since they are often bought in pairs.) We define this household-wide policy by your customer name, or shipping address, or billing method/account or billing address. (5) The sleep trial for the Luxury Avocado Crib Mattress is limited to 100 days; the Crib Mattress, 30 days. (6) Adjustable bases and furniture and non-refundable. (7) In-Home Delivery & Setup services are nonrefundable. (8) Naturally, items that were not paid for — such as the two free pillows included in some of our sales — are not eligible for a sleep trial or returns.
Follow our Success Tips to make the most of your Sleep Trial.
FAIR MATTRESS TRIAL
It takes time to adjust to any new mattress. Although we do not put requirements on how long you must sleep on your new mattress before requesting a sleep trial return, we do respectfully ask that you give it a fair and honest trial — 30 to 60 days. Your body needs time to acclimate to see if you sleep more deeply, breathe more easily, and wake more refreshed and energized.
WHAT HAPPENS TO A
We have an extremely low rate of returns during the 1-year free mattress trial period, but, yes, it does happen. When it does, we arrange to have the mattress picked up — you do not have to package it or ship it back. We do our best to coordinate everything for you. (We have an awesome support team.) Because we are a green company, we do our best to ensure that returned mattresses are donated to a local charity, in the spirit of our Giving initiative. Rest assured, we do not resell previously used mattresses, and we only use all new materials in every mattress (which is confirmed on your mattress’s legal label).
We do not charge a restocking or return shipment fee with your 1-year sleep trial. Most other brands charge a restocking fee or require you to pay for the return shipment (which is expensive) and/or coordinate the mattress return (which is challenging). This is intended to limit returns by making them too costly or difficult. We don’t do that.